Bad Service

So I had high ping on my 10meg line and opened a Support ticket and all of the sudden my line is syncing @ 2meg.<br> <br> So I just went from a 10meg with high ping to a 2meg with 1500ping because the noise levels are also high now.<br> <br> I Need this Fixed ASAP.<br> <br> Landline this need to be sync @ 10Meg: ***<br> <br> <br> [Email Removed]<br> <br> I have had this account for more than 5years now and really don't like When all of the suddenly Breaks and I Log calls and nothing happens it only gets worst.<br> <br> Regards<br> <br>