bad service

I have recently being trying to upgrade my contract with no success, the service levels of your call centre 180 and 10213 are pathetic. i have held on the phone for more than 30 minutes each time to wait for a sales consultant to assist me and when the call is answered I simply get told that they cannot assist and will have the renewals department contact me and of course this never happens which leads me to try and contact them the day again.<br> <br> I have given up as clearly I will not be contacted.<br> <br> what is worse then that is the telkom mobile branches who dont even answer the phone. I have contacted 7 branches in PTA and no one answered the phone on various days oh except for the one that did and placed the call aside so I no choice to drop the call.<br> <br> i am now considering cancelling my contract and moving to another provider. (wonder if they will give me service quicker to cancel then upgrade)<br> <br> if you have read the above and feel like responding which I doubt it must be someone that is going to assist with the upgrade of both my mobile lines. I do not want a service recovery official contacting me.