Bad Service

After waiting forever the technician finally fixed the telephone line but decides to go into my room and rearrange the plugs. My internet is now still off and I am issued a new a new reference number. An agent contacts me resets my router but I can still not connect to the internet I am promised that I will be contacted regarding the problem yet I am still waiting. I refuse to pay this month bills as I didn't make use of the internet due to your incompetence and negligence. I would not recommend any Telkom products as their staff have a couldn't care less attitude