Bad Service

On 22.01.2016 we collected a new laptop on contract from Telkom Cape Town. On arrival at home when connecting the MIFI router, I got an error saying out of bundle.... I thought maybe it would take a while for the data to be allocated.... On Friday 29.01.2016 I called 180... Spoke to various *********** people, I eventually received case number ***4 as a complaint was being logged for the data to be allocated.... I then discovered the sim card was activated on 14.01.2016... which could explain why i was getting the out of error bundle every time.... On 08.02.2016, I received a call from Yusuf, who promised to call me back as he was supposed to investigate why the sim card was activated this early... Who advised it has been used, it was then not by me....<br> <br> I am supposed to be debited a pro rata rate for the month of January yet upon enquiry instore i was advised it will not be a pro rata rate the the entire installment for the month....