Bad service

I have taken out a new contract at Telkom 7th Dec 2015. I wanted to keep my prepaid number and use it on the contract. According to the consultant at Menlyn Telkom, it would take 3 days for the change to take place. It is now 21 Feb 2016 and this issue STILL HASN'T BEEN SOLVED!!!!!<br> We have been at plenty Telkom stores and all with a different story. NO ONE IS ABLE OR CAPABLE of solving the issue. We even have been told it isn't possible to do.<br> Why should we, the customer go back to the shop to solve a problem (over and over and over and over)?<br> When is this problem going to be solved? OR is Telkom unable to solve customer's problems? I had enough and my next step is going to the newspapers. This is NOT SERVICE!!!