bad service

Took a phone in to be send away to load new software it's been week was even to they need to get parts for software I mean really then no Internet or off line they keep on telling end of next week or they will let me know I even said I will phone I just need a job nr but still no job nr or no getting back to me it's been 2 months they said 21 working days I left Vodacom because of bad serve bur telkom beats all not taking my debt order not getting back to me then must give me a new phone or give me my phone fixed ASAP my 9 year old use it to contact me I have a full time job and depend on a aupair she needs her phone and this bul **** must really stop for how long must a human keep your cool I and a pharmacist and also work with the public that is the only reason why I keep my cool because of that and that I am in my uniform and also work in highveld mall when I took my contracts out I also needed to come and go because he could not give me all the info at one **** really there is lots of people who would kill for a job