Bad Service

I app**** for telkom's LTE on 22-Jan - almost 2 WEEKS later the sales agent phoned me to complete the application - since then I have spent hours trying to follow up on the status. After phoning 10213 and being on the phone for more than 30min the agent told me the application had been declined - (could not tell me why) - I asked that the agent phone me back and explain - NOTHING. After that I have spent hours on their online chat and every time they say someone will phone me - NOTHING only that I should phone 10213. I logged 3 complaints with their customer service and they only say they will escalate it. I requested a credit report and saw that Telkom did not even do a credit check prior to declining the application. Just tried the online chat again and they are of no help.