BAD SERVICE

I wrote the complaint(***)below on February 28th 2025, and no one has responded until today. Yesterday, I received the bill saying that they were going to debit my account again at the end of March; hence, I settled the account.

From: Jacqueline Makwela Sent: Friday, 28 February 2025 09:54 To: '***' <***> Subject: ***

Good Morning Accounts

Kindly note that I made payment of R31680 to settle my iphone 16 promax on the 2nd of February 2025 however to my surprise my bank account was debited the monthly installment on the 25th of February.

I then call the call center, and I was advised by Mbali Sithole that the reference number that I have used is incorrect(***.).

Can you kindly allocate the payment to the correct reference number ***.

Can you also close the bill and arrange for my refund R1390 which was debited on the 25th of February 2025. See proof of payment attached

Regards Jacqueline Makwela ***