Bad service

On 6/01/2015 I sent an email to Telkom requesting my land line to be moved to my new address. On the 9/1/2015 I received confirmation from Telkom stating they have received my request, On the 6/2/2015 I went to the Telkom office at the Bayside Mall to querying why I had not heard from them. I was told by a consultant that the computer has registered the job to be done on the 27/2/2015. However Telkom did not arrive on the 27th.. That same day I went to see them again and was told by another consultant that there is an error on the system and the previous guy made some mistakes. She then created a new application. Again I received a txt on my cell stating that they have received my request. Today l still had no confirmation about what and when they will be coming to install my land line. So, again I went to the Telkom office at the Bayside Mall. For 45 minutes, Jarred the consultant was trying to reach a manager. Guess what.. no one answered their phone!! I left my details with Jarred wanting an immediate answer...but all to no avail. Are they still having lunch? Telkom really sucks!! This is unbelievable. I think I must cancel with them. I don't need you Telkom!