Bad service

About two days ago, early Feb 2016, Telkom mobile network was down for the morning. Now I have two 3g modems, one for a laptop, and one for a desktop. When the network came up again, one of the modems was not working. After some investigation, I found that one sim card would work in both devices, while the other would not work in either. Ok, so sim card has died. So off I go to the local Telkom shop (which by the way is 30km from home, I live on a plot, round trip of 60km and an hour of my time). They do a sim swap for me, and I get home with my new sim card. Put it in the device, but still not working, put it in the other device, also not working, but the old sim that was working all along is still fine in both. So I phone customer care to see if they can help, give them the new sim's ICCID number, and it turns out the sim was not RICA'ed. So what now- they say I need to go back to the Telkom shop and get the sim card RICA'ed. Now I ask, who is going to pay for my time, petrol, and wear on my vehicle as I have to drive up and down for Telkom's failure to do things correctly. Will be changing over to a different, cheaper network next recharge