KC
Kim C
1 reviews | Active since Feb 2016
03 Feb 2016, 22:14
Bad service
I have been trying to cancel my telephone line since December 2015, as the line is always faulty... I call to report the fault and a \technician\" calls out to fix but I am still stuck with no line. After emails sent to cancel and being put on hold for 25 minutes, think the agent forgot about me??? I am still billed for a line I haven't used since mid 2015. Please cancel my line and stop billing me!!!!"
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
03 Feb 2016, 23:02Hello KimmyC ,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant departments and feedback will follow.
Your reference number is SM196499.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant departments and feedback will follow.
Your reference number is SM196499.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Telkom's reply03 Feb 2016, 23:02
Official
Hello KimmyC ,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant departments and feedback will follow.
Your reference number is SM196499.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant departments and feedback will follow.
Your reference number is SM196499.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Telkom's replyOfficial
03 Feb 2016, 23:02Hello KimmyC ,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant departments and feedback will follow.
Your reference number is SM196499.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant departments and feedback will follow.
Your reference number is SM196499.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Telkom's reply03 Feb 2016, 23:02
Official
Hello KimmyC ,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant departments and feedback will follow.
Your reference number is SM196499.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant departments and feedback will follow.
Your reference number is SM196499.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media