Bad service

Telkom overcharged me in November and December last year which I called Customer Care about.To this day the query has not been resolved.I was called by some one from the billing department in December who assured it will be sorted out as it was a system problem that Telkom had.I called Customer care on Monday night and spoke to a lady named Brenda who said she would send a email with my query and she did state she could see my query on the system.Brenda also said she would forward me the email she sent pertaining to my query which she has not.I went into the Telkom store in the Pavilion mall on the 2nd of February and spoke to a consultant in store who couldn't assist me much as she informed me I have to contact customer care but she did inform me that my query was on the system and that notes were made.I do not see the point of notes been made on my query and no one is attending to it.<br> This is now going on for almost 3 months.I was assured by the lady from the billing department that my credit would reflect on my January statement.I have not received a statement for January.I was i formed by the customer care agent that it would take 3 weeks for my refund.3 weeks turned to 3 month