bad service

I have had a problem with my adsl account from day one. Telkom told me i would only be charged R 699.00 per month vat inclusive. Well this has never been the case. They charge me more the the amount agreed on. When I phone 10210 to find out why I get told that there is a discount that I am meant to get and they will lodge a query. Eventually i get disconnected and have to go and pay to get reconnected. This is now the second time in seven months that this has happened and again cannot get it resolved. Telkom are useless and pathetic. I have paid the account and have yet to be reconnected two days now. i have been into telkom shops and get told they don't deal with account problems. this is shocking treatment and i cant understand why it cant be sorted out. i am beginning to feel this is a racial thing. If i told my customers i cant give them a credit and also cant give them a reason then I would be out of business is six months. I am tired of fighting with telkom, they owe me money and yet find it OK to disconnect me. telkom sucks and are useless