BAD SERVICE

On the 13th of December i received my bill from Telkom, a billthat shows that i am on credit of R1040.I called Telkom and i was transferred to PE call centre and i was helped by an agent called Busiswa.She confirmed that i do not have to pay any money towards my account for Jan as i was on credit.Came Januar 11th i received an sms from Telkom saying they were going to suspend my line due to non payment.I called Telkom on the 13th of Jan and spoke to Thembisile Phungula at Durban call centre and explained my story, she looked at the accounts and told me that the R75,50 still out standing for Jan, i told her that i wastold that i dont have to pay anything but never the less i paid it on the 14th and sent proof of payment by email to Thembelihle and she confirmed the receipt.She called me later on the 14 to confirm that she had escalated my query for my lines to be openend and she gave me the ref number as ***1.I spoke to 4 supervisors ,a Call centre manager Sheldon ****son and Shaun Smith in credit Management position with no luck.No one is resolving my query,i would like to cancel my contracts,please help.