TS
Tanya S
1 reviews | Active since Sept 2012
26 Jan 2016, 11:54
Bad service
My internet services are totally down since 18th January 2016...i have reported it to faults division numerous times...yesterday i received a text message stating the line has been tested and no faults are detected...i immediately called the call center faults division and infomed them about my problem. The oprator informed me that a technician ilhas been assigned on the 22nd...NO TECHNICIAN HAS CONTACTED ME I AM STILL WAITING FOR SERVICE.....TELKOM WILL HAVE TO CREDIT ME FOR DOWN TIME AND NO SERVICE!!! Urgent attention in this regard is needed
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Telkom's replyOfficial
26 Jan 2016, 13:53Hello angel.27,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. As per the pending fault reference, a tech is assigned to attend. We have escalated the query and generated REF NO : 7968 with request for urgent tech support. Further available updates to be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. As per the pending fault reference, a tech is assigned to attend. We have escalated the query and generated REF NO : 7968 with request for urgent tech support. Further available updates to be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply26 Jan 2016, 13:53
Official
Hello angel.27,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. As per the pending fault reference, a tech is assigned to attend. We have escalated the query and generated REF NO : 7968 with request for urgent tech support. Further available updates to be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. As per the pending fault reference, a tech is assigned to attend. We have escalated the query and generated REF NO : 7968 with request for urgent tech support. Further available updates to be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,