Bad Service

In August 2015 I took out a contract of R 359 for a Wifi rooter and 7.5 gigs per month. In November I released that the 7.5 gigs was not going to be enough and contacted the call center on how to increase my data. The lady from the call center advised that I need to the nearest Telkom store to migrate my contract to a high data plan. The sales lady at the store did not once mentioned that there will be any additional costs and that the new contract will start straight away, which it did. But in December my debit order when off for R 2704 from Telkom with no warning. I when went to the bank and returned the debit order and paid the amount of the contract. I contacted Telkom to find out why that amount was taken... only to find out that it was a penalty. No one could explain what the penalty was for! Then one day Telkom called me to tell me it was the rooter that still needed to be paid. After speaking to the person we can to a understanding the the price of the rooter will be added to the contact and will be paid off. Then last week with no warning my Wifi got cut off and is still off due to a lack of internal communication. My case number is ***2. I have not receive any feedb.