Bad service

Hi , I'm not one who usually gets mad at things like this , but this has gone to far . 3weeks ago our phone line stopped working , we phoned telkom and they said that it would be fixed by Wednesday ... Its been 3 weeks since we phoned Telkom and nothing has happend , a technician has been at our house and said that it will be fixed . Me and my son both need internet and the landline , and worst of all Telkom makes us pay for this month !!! It is pathetic , for a big company like Telkom this is sad !