Bad service

I'm really disgusted with the service i have received from Telkom mobile at the East Rand. I was told i could upgrade form end of November, needless to say i was told i have to wait till end of December. I went in on the 30th of December, filled out the application, and was told i would receive my phone the following week. I have still not received my phone. I was in the store on Saturday (2016/01/16) asking if they have stock of the Samsung Note 5 and was told that no stock was available. When my mom contacted them on Wednesday(2016/01/20) she was told that there was actually stock available on Saturday. I was told i would have my phone by Friday and yet i am still waiting. I am really not happy with this service i am receiving as i have 2 contracts at Telkom Mobile. The attitude of the workers are also not very customer friendly.