Bad Service

I have posted a complaint on hello peter approximately 2 weeks ago about my land line being dead, so a manager calls me back and apologises. Okay so that's fine, they fix my issue within a day and all is good, now 2-3 weeks later I have the same issue, my landline doesn't work and my INTERNET KEEPS DROPPING, I run work from home which is now starting to affect me as I cannot do anything, it has taken me over 10 minutes just to reach this point where I can complain! <br> I have sent an sms to Telkom on Saturday where they have stated 2 days (didn't state if weekends included or not) it is now Wednesday which is 4 days since my sms and my land line is still dead, which I would normally have patience with stuff like this but I had to call Telkom as well to try and hurry them up which was a 30 minute CELLPHONE call BECAUSE MY LANDLINE DOESNT WORK!!!! Flip man, Telkom are the first to charge me a reconnection fee, can I now charge them a penalty fee and get a discount for this? Or must I pay the full amount for a service that is not even being half rendered at this moment?