Bad service.

I Bought A Huawei media pad 7U2 through Telkom. The same day when I received the Handset from Sell direct I contacted them immediately and explained the following issues to them. The Device takes all other network simcards but doesnt want to take a Telkom mobile Sim. I took the phone to The Telkom shop and it was booked in on 4/01/2015. At the time they told me that I would have to wait two weeks which, I understood. In the same year The Eastrand mall was under going reservations and the shop had closed down and moved. Clients were not notified. I had to drive back and forth. I still do not have my tablet.<br> <br> Two weeks ago I went to East rand malls customer Service to find out if the Telkom shop has openened and yes they were.I went there explained to the consultant that I am still waiting for my handset. He gave me a contact number to phone there repair center, which to me isn't fair. I went to them for help and that is what I expected.Why do I need to phone to find out where my handset is.<br> <br> When one dials the number *** you keep on getting referred and one uses all your minutes holding on. <br> <br> I was notified that I owe R 188 for the assessment which I do not mind paying.