Bad service

Good day, I really hope that Telkom reads this message. I tried to contact you via the contact us link on your website but unfortunately it is not working. <br> <br> I need to upgrade my cellphone contract. I went to the N1 city store and the shop assistant to me that there is no stock. Both your stores couldn't assist me with an upgrade. I tried phoning two of your other stores - guess what ? no one answers the phone. I even went to your Parow Centre branch. The shop assistant said ooohhh sorry but we dont have any stock. He didn't even tried to assist me with ... \lets place an order"or \""rather try this phone\"". Now I want to know. If your stores cant assist me and is not answering there phones. When and how would I know when there will be a phone available? You keep on contacting me with a countdown when I can upgrade but when I want to upgrade I cant. Can you please assist me? """