bad service

Telkom has suspended my phone service and I have paid my account using the same account number and reference I have been using for the past months, further more I was told that telkom could not find my payment, and its been 8 days. the consultant told me to reverse the fund from my banks side, but know my bank says that the that account number *** is not telkoms account number, and they will not be able to reverse or retrieve my funds, and this is a loss on my side of a phone contract and R1000 and any additional fees that may come with this awful service from telkoms side. I am very unhappy with the level of effort from telkom to help me.