Bad Service

Telkom has bad customer service, I have been having problems since I app**** for the fiber. There was issues with the address, after installation there was no router. When the router came I only had internet for one day and spend days without internet. Finally when the internet issue was resolve after many technicians failed. I had to upgrade my package due to slow speed. I have been waiting for the upgrade for weeks. I when I called they said they forgot to send me the sms that they upgrade has been processed. When I do my speed test, I still have a low upload speed of less than 3mbps. I have called more than 2 times about the issue but its never resolved, the first time they just reloaded my router from their side, it didn't work and logged a fault, the second time I had to reset my whole router, logged a fault that was not there and again yesterday they couldn't reboot the router and logged another fault. there are many faults that were logged but there is still no improvement. I am paying for fiber that I am not getting.