Bad Service

I took a contract out via phone. The consultant gave me the WRONG package. I have been trying to put thing right since 18 Nov to date with no success. All a supervisor has to do is listen to my recording to set things right, but that is to much to ask. IF I CAN GET YO SPEAK TO SUPERVISOR said with it.If I want to cancel have to pay. Telkom packages are good but the after service fails badly...... Such a shame..