Bad Service

I simply cannot believe the messages I am getting from the Telkom Pinnacle Contact Centre. I have been told that Telkom is no longer supporting mail on "Outlook". Wow - what a blow. How can you just stop this type of support. This is simply not acceptable. No feedback, no warning - I am wondering if this is true or not. Please advise - I doubt if I am going to get a reply which shows me how very sad this matter is.