bad service

Am so disappointed with Telkom. I took out the online deal for work reason. the whole deal went south when it was delivery time. delivery went to the wrong person I have been making follow ups with 'Ntokozo Alfred 'Cecil Joubert Natasha Pretorius but no response at all since I corrected them of the address and told them that the delivery address was and the person who got my parcel was the wrong person whom which i do not know. am still waiting for my delivery I really need the sim card for work but am losing hope in telkom