BAD SERVICE

I logged a dispute that internet data bundle was added incorrectly to me a/c. Upon investigation they removed the bundle from the a/c and I received a sms that a credit will reflect on my next statement and I can request a refund. Since I logged the query in DEC 2015 I requested that my monies be refunded back into my bank account. What I can say is that I never had any problems with Telkom before with my previous contract. Since my upgrade I am so disappointing in the service I received. All i want is my refund of R349.00 X 2 = R748.00 to be refunded.