bad service

On friday 27th feb my internet stopped work phoned telkom on sat 28th feb to report a fault clive from telkom phone on sundat 1st march made a appoinment for 8.30 monday 2nd he arrived and told me that the user name hasn't been changed I transfer the phone into my name last year I was receiving accounts in my name and my daughters name that prolem was sorted out then they transfer payment I made on both account to my daughters name I got that sorted out now to get my internet working yesterday I spent 5 hours on the phone with telkom being transfer here there and every where I phone again and spoke to a man named Success he said he emaoiled the correct department and my internet would be working in 4 hours now 24 hours later still no internet I am now sick of Telkom please can you help