AP
AllMyLifeIHadToFight P

1 reviews | Active since Nov 2015

07 Jan 2016, 13:38

Bad service

On the 23rd Dec 2015 @ 21h18 I bought one of the Telkom Mobile Summer data bundles deals worth 500mb that expires after 1 day. By 00:06am (24th Dec 2015) I got a message that says my 400+mb remaining data has depleted. Surely in a day there's 24hours, I was shocked to see that the 1 day data expired within 3 hours. <br> I immediately lodged a complaint via Twitter and @TelkomZA admin has been making empty promises about solving the issue since that day. Even now I haven't had any feedback from Telkom mobile except that my query is being investigated. I don't know how long such an investigation should go on but I believe that 15 days is a long time. <br> I'm very disappointed with Telkom mobile.

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Replies (1)
Telkom
Telkom's reply08 Jan 2016, 05:48
Official
Hello BCSMustFall,

Kindly note that we have sent you an email and await your response so that we can assist you further.

Your social media reference number is SM184766.

Regards,
Joshua
Telkom Social Media Team