bad service

I logged a fault for my landline that was struck by lightning on the Telkom website on 22Dec15. No technician has been sent to fix our problem. I called the call center on 6Jan16 and after holding on for 15min the agent informed me that her system has crashed and she will call me back to advise me when the line will be fixed. Well, ?'m still waiting for her phone call. I also struggled to get a tel nr on the Telkom website, only after searching for a while I got a nr, just to find out it was for data and not tel lines. I tried to send a email but that was also a struggle.