Bad Service

Original fault report has been logged on the 24/12/15 at 11:00 am., was informed that there would be a technician sent on Monday the 28/12/15 when the technician had not arrived i escalated the problem in-store at the Clearwater branch. <br> <br> Contacted the call center again on the 30/12/15 to enquire has a technician been assigned to deal with the error and i was informed the fault has been reported to the technical division.<br> <br> On the morning of 04/01/15 I again contacted the call centre and I was informed that they would email the technician to contact me to inform me when the fault was to be rectified, and i received a sms asking me to confirm if i was home. its close of business hours and i still have not received any follow up from the technician regarding his whereabouts, if this is the service level of service we have come to accept from our national land line provider I would rather cancel our subscription with them.