Bad Service

Internet line down from 15 December 2015. Logged various calls (6) - still not fixed. Then the call is escalated and assigned to technician - if I phone again the call has just been assigned - phone again - the call has been assigned this morning - no technician called - then I receive sms to do a survey on service - give them a 0 - get a message back why a 0 <br> 697CTK151215<br> 801422<br> <br> two of the reference numbers - really bad service