bad service

my debit order at the end of November did not go thru, I made an annual payment of 1254.50. I noticed that Telkom tried to take out R1992.00 from my account. I contacted the call center and was advised that the payment is up to date. I phoned the call center was advised the 1992.00 is not reflecting on their side and i received call from Telkom to say they took the R1992.00 by error, So they agent really don't know what they talking about.<br> I get no call or feedback from Telkom. Service has been terrible. In actual fact Telkon stole money from me, they debit my account when i didn't owe anything.