Bad service

3 weeks ago I went to Telkom Sandton to get a device - contract was processed accordingly- I took the device home, when I got home there was no connection, I emailed their technical department and a consultant advised me that my SIM card was not activated. I went into a Telkom shop and was then advised that my contract was cancelled. Today I went back to the Sandton store the consultants were not even perturbed by their lack of service - I didn't even get an \I'm so sorry for ur inconvenience "instead the consultant just wanted to show me that she \""had supposedly done what she as meant to in the first place! Nwys I get home and after setting up I try to log on to the Internet and it says I'm out of bundles!!! #*** """