Bad Service

I app**** for a contract phone around September 2015 and I had to wait for almost 5 weeks just to get a device and I finally got a phone on the 21st October 2015. I wanted to keep the telkom prepaid no i was using to a contract phone I took, I told the guy who was assisting me at the branch that i want to keep my prepaid no before we can even finalize the contract. He logged the case for me on 21st October 2015 and he told me that it will take 7 working days for it to be resolved NOTHING HAS HAPPENED UP TO SO FAR...I've tied to follow up several times and more than one case were logged but is been going back and forth. So please can someone help me. i am not happy at all with the service I received from Telkom.