Bad Service

Its been the worst experience being with Telkom. Dec they failed to debit my account for the R83 for insurance on the agreed date, I was then charged penalty fees for that... I let it slide and decided to cancel their services. 1st February they debited as usual and i received my statement stating that my next debit will be on the 28 Feb, cool they still did not debit my account then on the 4th Mar i received a statement showing the final amount including that amount which was not debited end Fed that it will be debited end Mar, now as in today the 16th Mar my account is being debited the total amount including that one which is due end of Mar but because I still have the funds from End February the debit did not go through as I did not put in more money. I was charged bank fees for failed de*****eck which telkom did not bother communicating with me that they will be debited on the 16th which I could have made sure there is enough funds in that particular account. Now I have to pay yhe failed de*****eck plus their final amount end Mar. I am gatvol with Telkom and would never recommend anyone to think of porting or even try to use their services... I spoke to Sandisiwe who did not help or even try but put my call on mute or something then I called again and spoke to Nelisiwe Cele who also couldn't help but rather tell me that their collection department decided to debit on their terms of debit order dates without communicating with me. Not even try to assit by putting my call through to them or at least say she will request that I get called. TELKOM HAS BEEN THE WORST FROM CUSTOMER ASSISTANCE IN THEIR STORES TO CONTACT CENTRE... THEIR CUSTOMER SERVICE IS POOR