Bad service

I took my Iphone to Telkom repairs centre and i was promised i should have my phone back within 4-5 weeks. After 6 weeks i had to call Telkom and i was told by Thato that my phone had not been worked on and i quote was still to be made. I asked why a quote had to be made since i had warranty, Thato said he would call the repairs centre. After a day i was contacted and told my phone had liquid damaged to the headphone jack and i had to pay R6000 which i thought was ridiculous. I accepted the situation and paid the R188 release fee for my phone because i knew if get the report of liquid damaged my insurance can repair the phone but i was told i had to wait 7 business days. This means i will have to go on holiday without my phone and it would be two straight months paying for a phone i do not even have.