Bad service

I have just been on the phone with Telkom informing them my WiFi has been off line since yesterday and I'm not happy with the response I received. The longer I stay of line the longer I loose business, do this companies understand the inconvenience of this when the line is used for work purposes. Telkom alongside openserve I don't think I would recommend you to anyone, I was on the line with one of your consultants namely Meca whom the line cut off with out her having given me my ref number. The App is use less when it comes to these issues. Worst of all your asking me to wait over 24 hrs to get a technician on site to fix the problem.