Bad Service

We app**** for a Telkom mobile device over a week ago,no calls to date have been received.I called in this morning and was told to call one number which led to me calling another number after 3 phone calls.No the company we are supposed to speak to have had their system cutting me off after pressing the option and holding after 1 minute.All we would like to know is if the item was approved or not and this seems like its too much to ask for....