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shafique M

1 reviews | Active since Oct 2012

17 Dec 2015, 21:58

Bad service

I went to Telkom mobile 18/10/15 app**** 2 new contracts did migration on my existing contract 20 Gig to 40 Gig<br> next Sunday upgraded to existing business contract .Coz of my working condition could go only on Sundays<br> I went almost every Sunday to find out if every thing in order 3 weeks back I went to collect my upgrade devices. Assistance manager told me still waiting for credit check on my upgrades I made some noise why they taking too long no communication what's so ever then she took me to Mr Bharat and told him my upgrades are under credit check and new contracts they don't have devices. Next day (Monday)<br> lady phoned me my upgrades are ready for collection I went Sunday again and I told her that I'm upset with their service. She apologised and said her colleague **** to me every thing was ready for collection on previous Sunday. Then she told me my migration was done and activated but now showing an error which she couldn't understand and she cant do anything about it.<br> But she will try to find out what went wrong. Is there anyone can assist me regarding my migration and new contracts?<br> kind regards

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Replies (1)
Telkom
Telkom's reply18 Dec 2015, 08:36
Official
Hello mskmmm4,

Thank you for making contact with us.

Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179373
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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