bad service

I was told by a number of Telkom agents that they a problem with their system and couldn't debit my account however they were working on fixing the problem... I mad temporary arrangements to pay them for a month which was last year, however the problem persisted to a point were my line was suspended. I did not make sense and still doesn't when the problem was/is with telkom. still to date the problem has not been solve and their resolution was to list me and send the matter to their attorny. But I have asked for issue to be solved and they have accepted that they have been wrong, I have been making follow ups about this, not even the staff at Maponya have been willing to help me. I have returned their phone with everything thing in it and they still refuse to give me my numbers back... but telkom is prepared to see this matter being handled with by their attorny and list me before they could even fix the problem that they have caused......