Bad service

I am writing to express my disappointment with the service I received regarding Case Reference ***2. Despite receiving confirmation that the refund was processed and would be received within 5-7 working days, I have yet to receive the funds.

Since receiving the SMS notification, I have contacted Telkom twice, speaking with two different consultants. Both confirmed that the case was closed and refunded, yet the money remains absent from my account. I was advised to forward my bank statement as proof to your email, which I am still waiting to receive via SMS.

Unfortunately, my experience with Telkom has been marred by delays and ineffective communication. I hope that you will take my feedback seriously and take necessary steps to improve your service.