JR
JOLENE R
1 reviews | Active since Jul 2015
09 Dec 2015, 13:10
BAD SERVICE
I APPILED FOR FORWARD CALL BEGINNING OF NOVEMBER 2015. BERTA CRONJE RESPONDED TO THE REQUEST. SHE REQUESTED THE NECESSARY DOCUMENTS TO HAVE FORWARD CALL ADDED. ALL DOCUMENTATION WAS SENT TO HER ON 18TH NOVEMBER 2015. I RESENT IT ON 03/12, 07/12 AND TODAY 09/12 AS I HAVE NOT RECEIVED ANY FEEDBACK FROM HER UP UNTIL TODAY. I CALLED YOUR CALL CENTRE ON *** ALSO BUT THE LINE JUST RINGS CONSTANTLY. I NEED THIS PROBLEM SORTED A.S.A.P
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Telkom's replyOfficial
09 Dec 2015, 15:19Hello JOLENEROOI,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176557
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176557
Regards
Narriman
Telkom Social Media Team
Telkom's reply09 Dec 2015, 15:19
Official
Hello JOLENEROOI,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176557
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176557
Regards
Narriman
Telkom Social Media Team