BAD SERVICE

I signed up with Telkom for wifi at home with a LTE package, when i was busy on the line giving all my details, the sales agent said they will deliver my LTE device to address i gave them after my debit order has gone through successfully, my debit order went off on the 1st of December, so i waited and waited and waited..nothing delivered, so i called them again on Friday last week to find out whats going on, only to be told that they FORGOT to send through the delivery, i had to give my address again and was promised i will have it by Monday or Tuesday, well today is WEDNESDAY, almost two weeks later, and i still dont have my device!! I find this unacceptable, you expect your clients to make payments on time, but you cant deliver on time????