Bad service

I ordered a cell phone device via Telkom mobile. I received the device on Monday however the Sim was not activated which it was supposed to be activated on the first day of the phone arrival. Its been four days now calling the callcenter (*** and 10213), numerous times trying to get it activated , however I been told the something over and over again, my request has been send through and it takes 12 to 72hrs for the Sim to be activated. Its been four days now battling with Telkom to activated my Sim. I tried getting hold to of the manager by the name of Seabelo Nyawo who they said he is in a meeting. NO CUSTOMER CARE, NO COMMUNICATION AT ALL. LIKE REALLY HOW LONG DOES IT TAKE TO ACTIVATE A SIM