Bad service

My case number with Telkom is ***2. I can't seem to get proper professional service from Telkom. I lodged a complaint on the 1st of November 2015 regarding my contract with Telkom and to this day I have not received sound explanation for my problem. <br> <br> One lady from Telkom responded to my email and report on Hello Peter. I requested the voice recording from the time I renewed my contract and a copy of my contract. She, instead forwarded me a copy of their terms and conditions. What am I supposed to do with them?<br> <br> I need my contract and a copy of the voice recording. They promised that a copy would be made available should I require one, but now that I need a copy, they are not responding to me.<br> <br> I AM FRUSTRATED BY TELKOM