Bad Service

I called your offices 081180 at 16.55 today was put on hold for 5 minutes I explained I needed itemised billing on my account for November, I was then transferred to Telkom Business where again I explained my requirements, after going through the security procedure twice and spending 12 minutes on the phone I was told the itemised billing would be e mailed to me within 10 minutes, I checked at 18.35, and alas no itemised billing in my inbox, so I called again went through the security procedure with 2 different consultants held on for 10 minutes only to be informed that I must call again in the morning because its closed,(I assume Telkom Business)<br> So now I have to waste another 30 minutes tomorrow to get nowhere and will have to drive to one of your telkom offices and wait in a queue for an hour, what a brilliant cell phone company you are!!!