BAD SERVICE

Telkom has seriously dropped the ball. They just don't care about acquiring new business and how to retain existing customers. The branch staff are even worse (managers and consultants alike) there just is no difference between the two. how do you leave the branch to go to lunch while there are customers standing around everywhere waiting to be assisted. The in-house technician had to step in because there was no consultants to assist. I have been buying a phone from Telkom for almost a month now and I still don't have any feedback. first they return us because they didn't have any in stock then we went back and we were told to come on Monday because the package will b e less by r50. when we go back on Monday we are told the consultant only works until 5pm so we should come before 5pm. the next day we went just before 5pm and we were told she had already left, we should come before 4pm. the manager is doing nothing about this, there is absolutely no sense of urgency or providing feedback to customers. we even took a video and posted it of the kind of service rendered at this branch. all I wanted was to renew my contract but it seems its not worth it and Telkom doe snot care.