Bad service!!!!!

I app**** for a contract with Telkom a month ago. First there was an ITC issue which was sorted out because a previous creditor updated my info incorrectly on ITC. The consultant at the Tygervalley branch kept sending requests to them to revise the application. I gave her all the proof documents so they could see my correct credit status. The gentleman at head office simply closed the case without blinking and just decided it wasn't necessary. To me this says either 2 things. A: Telkom doesn't need more money if they just turn a blind eye and dismiss a customer and B: My money is obviously not good enough for them. It's been a month now that I'm trying to get this sorted. A simple yes or no would suffice.Thursday when I went into the store (because it is the customer's duty to follow up with consultants since none of them know how to use a phone or email) just to be told my case was dismissed. I reapp**** and was told my credit score if fine but for some reason it still needs to go back to head office. The consultant said she would phone me back yesterday. I am still waiting. So thank you for the superb service Telkom!