Bad service!!!!

My internet connection has been giving me problems, not connecting or loading anything. I cannot even connect my phone to phone to the internet from wednesday the 11th of November 2015.<br> <br> I have urgent matters to attend to such as insurance claims and lawyers to contact, yet I am unable to do so because I dont have internet connection. I have been calling Telkom countlessly in an effort to have it fixed but nothing thus far. I was promised an agent would be sent to my house within 24-48 hours and no one has arrived.<br> <br> Our landline does not work so you cant even make calls from that phone. The telkom technician ran a diagnostic test over the phone and confirmed that there is something wrong with the line, that an agent will be sent to correct it at no charge to myself but that has not happened.<br> <br> I therefore refuse to pay for the time that I was offline and insist that this situation be rectified immediately. I am unable to process and complete important claims and is thus costing me valuable time and money. I am very disappointed in Telkom. <br> <br>